Problem Formulation and Identification Essay Example | Topics and Well Written Essays - 750 words - 1

Problem Formulation and Identification - Essay Example This reduces the cognitive demands involved in making decisions by restricting the range of issues that must be considered. Typically, past experience in similar situations provides guidance in framing situations. Without prior experiences, decision makers must consider a large array of issues to evaluative standards and derive an appropriate interpretation. Computer supported decision making allows to identity the process of determining what knowledge is relevant. It is made in order to act upon the world, to make sure that the future does not look like the past. This process helps to save time and avoid anxiety, delays in decisions and action. Also, computer supported decision making is about making the best decision at given conditions at the moment; it is specifically about process and only indirectly about outcome. In a computer service support organization, decision makers go to great lengths to insure that they have the ability to control key future events, and controllability is factored into their decisions. The main problem is that observed that corporate decision makers usually rely on their "subjective mode" to make decisions, even when extensive, computerized technology is available. Critics explain that because the databases for deriving probabilities and projecting trends consist of records of past events, the probabilities and trends are "backward looking" and therefore of questionable pertinence to decisions that often concern time frames projecting 20 years or more into the future. A decision making expert system allows managers to solve day-to day problems. By the same token, reliance upon data about the past assumes that the world is static; the data are useful only for predicting what will happen if the future looks a great deal like the past, or if identified trends continue (Decision Making Techniques n.d.). For problem identification and formulation, the organization can use balanced scorecard analysis. One first identifies